HOTEL & WINERY - ADULT ONLY

Shipping policy

How long will it take for my order to arrive?

  • For gift vouchers: we will send it to you by email within 24 hours.
  • For wine: the delivery time for orders is 24-72 working hours from the time the order is placed (only for peninsular deliveries). For other destinations the delivery time is 3-6 days.

If for any reason the order has to be delayed we will contact you to let you know.

Once the order has been placed, it is not permitted to make any changes to the delivery address, unless the customer bears the costs and it is expressly accepted by the parties.

What is the shipping cost?

  • For gift vouchers: free delivery by email.
  • For wine: the cost depends on the weight of the wine:
    • Spain (peninsula): up to 6 bottles of 75cl., 9€.
    • Balearic Islands: up to 6 bottles of 75cl., 15€.
    • Canary Islands, Ceuta and Melilla: we do not ship.
    • EU countries: up to 6 bottles of 75cl., 20€.
    • Switzerland: up to 6 bottles of 75cl., 30€.
    • USA: up to 6 bottles of 75cl., 120€.

What happens if I am not at the address I indicated when the courier is going to deliver the order?

After a first delivery attempt, the carrier will leave a notice for you to contact them to arrange a new delivery date. This delivery can be made to the delivery address you gave us or to one of the carrier's offices.
After another unsuccessful attempt, your order will be cancelled and you will be refunded minus the cost of returning the package.

What do I do if my order does not arrive?

If you have not received your order within 5 working days from the confirmation of your order, please contact us at e.vives@terradominicata.com.

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